Help/FAQs

A: Your login credentials are the same username and password that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, please click here.

A: On your member home page, click on ‘Customize My Profile” in the quick links page on the right-hand side of your screen. This will take your profile page. You can update your contact information by clicking on the little pencil next to your contact information.

A: On your member home page, click on ‘Update My Privacy Setting” in the quick links page on the right-hand side of your screen. On this page you can control what is visible to different people (My Contacts, Members, Public, Only Me) using the dropdowns next to each profile item.

A: Click the "Directory” link found in the main top navigation bar. The Directory lets you search for other users based on:  

·       First and/or last name

·       Company/Institution name

·       Email address

Switch to the “Advanced Search” tab to refine your search results by:

·       City

·       State

·       Country

·       Community

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of their profile picture.

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

A: Communities allow you to participate in discussions and share resources with other members.

A: There are two ways to view the communities you already belong to. You can navigate to “Communities” in the main top navigation bar. You can then select “My Communities” to view the communities you currently belong to. Secondly, you can view your communities on your member homepage. On the right-hand side of the member homepage, you will see “My Communities Quick List” under your profile picture box. This box shows your top communities. At the bottom of that box you can also click on “View al communities” to see the rest of the communities you belong to.  

A:  Click on “Communities” in the main navigation and click on “Communities I Can Join” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest, or No Email).

A:  On your member home page, click on ‘Adjust my Email Settings” in the quick links page on the right-hand side of your screen.  

On that page, there are subscription options: Real Time, Daily Digest, No Email.    

For each community, you have the following delivery options: 

·       Real time: sends an email every time a new message is posted.

·       Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.

·       No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

A: To respond to a discussion post, please navigate to the discussion post and click “Reply" to send your message to the entire community.  To send a message to the only author of the post, please select “Reply Privately” (located in the "Reply" drop-down).  We recommend replying privately for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

There are a few ways you can start a new discussion thread.

1.     On the homepage, click on the “Create” button at the top right of the page and choose ‘Discussion Thread’. This will take you to a page to start a new thread.

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, select one or more facets from the menu on the left side.

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread.

A: If you know which library the resource might be located in, find the affiliated community via the My Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

A: The libraries are populated in two ways:

1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.

2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:

• Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
• Upload your file.
• Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images, and YouTube videos.

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms. Tagged items are prioritized in the search results

A: The new activity feed is a streamlined layout showing the latest community content, with the newest content appearing at the top. This feed will show you posts from the communities you are in as well open communities you have access to join.

A: Yes. You can filter the activity feed to see posts only from your communities or narrow it down even further to see posts from specific communities. You can find the filter icon at the top of the activity feed in the middle column (see highlighted icon below).

You can also filter by content type, such as discussions or library posts.

A: Yes. On any discussion or library post on the activity feed, you can click on the three dots at the top right of the post to choose to follow. 

Your followed content will show up in a box on the right-hand side of your feed under the quick links.